Responsible Gambling Policy

At Betportal we take responsible gambling seriously. We want play to remain a form of entertainment, not a source of harm, so we provide clear safeguards and practical tools to help you stay in control. This page explains our approach, how to use the controls in your account and where to get further support if you need it.

Our player protection principles

We aim to protect customers by promoting safer play, preventing underage gambling and spotting signs of risky behaviour early. We combine automated checks, account controls and trained support to help manage play responsibly. We treat each case individually and work to ensure action is proportionate and supportive.

Activity-control tools

You can manage how you play using the controls in your account dashboard or by contacting our support team. Tools are simple to set up and are applied to your account until you choose to change them - increases usually include a cooling-off period.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Typical ranges start from around £10 and can be set higher if you prefer. You can lower limits immediately; raising them may require a waiting period.

Loss limits

Loss limits let you cap net losses over a chosen period. This can help keep play within an affordable level and reduce the chance of chasing losses.

Time limits and reality checks

Use session time limits and reality-check reminders to avoid extended play. You can choose session lengths and receive prompts when time is up, giving you a moment to decide whether to continue.

Account breaks and self-exclusion

If you need a longer pause you can apply a temporary account break or full self-exclusion. Self-exclusion prevents access for the selected period and can be extended or made permanent. We will close or suspend accounts when necessary to protect the customer.

Signs of problematic behaviour

Watch for patterns such as increasing stakes, chasing losses, borrowing to gamble, neglecting responsibilities, or hiding play from others. If you or someone you know shows these signs, act early and use the controls available.

Tips for staying in control

Set a strict monthly entertainment budget, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and keep sessions short. Treat gambling as entertainment, not as a way to make money.

Professional help and support organisations

If you need extra help, contact specialist organisations such as GamCare, BeGambleAware, Gambling Therapy or Gamblers Anonymous. These services provide free, confidential advice, tools and treatment options across the UK. If you contact us for help we will make every effort to support you and, where appropriate, apply account protections promptly.