Contact Our Team
Need help? Our support team is on hand to assist with account enquiries, technical issues, verification queries and general feedback. We can help resolve account-related problems, explain verification steps and direct you to the correct department or external organisation if needed. Our agents are authorised to advise on deposits, withdrawals and active promotions and will act in your favour to reach a prompt outcome. Contact us through the channels below for a quick response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email support for account, verification and technical queries; typical reply within 1 hour) |
| General enquiries | [email protected] (corporate and regulatory enquiries; Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner applications and marketing; response within 48 hours) |
| Phone | +44 20 7430 5821 (phone support Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues, or cases that require explanations or document uploads. Please send your message to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing this information up front helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Support requests are usually handled promptly; most inquiries are answered within one business day. Simple account or payment questions often receive a reply the same day, while more complex cases, such as document checks or dispute investigations, can take longer depending on their nature. If you need faster help, contact support and include any relevant details.
Feedback
Betportal Casino & Sports
Betportal is an offshore online casino and sportsbook operating under Anjouan Gaming Authority (Comoros) licence ALSI-102404010-FI3. The brand is owned by BetPortal Gaming Ltd and operated by CREDARA GROUP LTD. We accept GBP accounts and many UK players, but note we are not regulated by the UKGC. Play responsibly and review our terms before depositing.
Getting started
- Click Register and choose casino or sportsbook profile.
- Enter email, password, country and preferred currency (GBP available).
- Confirm you are 18+ and accept T&Cs; enter a promo code if you have one.
- Verify your email via the link sent to your inbox.
- Log in and complete your profile (name, address, date of birth) and set deposit limits.
Verification (KYC)
KYC is required before larger withdrawals. You may be asked for ID (passport or ID card), proof of address (utility bill or bank statement) and sometimes source-of-funds documents. Basic activation is instant after email verification; full checks typically take a few hours up to 24-48 hours depending on document review.
Games and providers
Find 7,000+ slots plus table games, live casino, crash titles and virtual sports. Featured slots include Starburst, Book of Dead, Gates of Olympus, Big Bass Bonanza and Sweet Bonanza, with crash games like Aviator. Providers include NetEnt, Play’n GO, Pragmatic Play, Evolution and Spribe, among many others.
Welcome bonus and promotions
Welcome package (UK-facing example): 100% match up to £500 on first deposit plus 50% up to £500 on second deposit, totalling up to £1,000, plus 150 free spins on selected slots. To activate, register, opt in on the Promotions page, enter any required promo code and make the qualifying deposit (min £20). Bonus funds and spins are credited to the bonus wallet once conditions are met.
Wagering is typically 35x-40x the bonus amount (or bonus plus deposit) on qualifying slots only. Maximum bet while wagering is usually capped (commonly around £5 per spin). Free spins and bonuses have expiry windows; claim and wagering periods commonly range from 7 to 14 days. Check full bonus terms for game contributions and restrictions.
Recurring offers include reload bonuses, slot tournaments and occasional free-spin campaigns. Cashback and loyalty rewards are available for regular players; terms and wagering on cashback vary by promotion.
Payments
- Deposit methods: Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay and cryptocurrencies such as Bitcoin and Ethereum. Deposits are usually instant. Minimum deposit commonly from £10.
- Withdrawals: e-wallets, cards and crypto available. Minimum withdrawal typically around £20. Pending time is commonly 24 hours; e-wallets can clear within hours after that, cards and bank transfers usually 2-5 business days.
- No internal deposit fees charged by the casino in most cases; third-party or card issuer fees may apply.
VIP and loyalty
Tiered VIP ladder from Bronze to Diamond rewards frequent players with higher cashback, faster withdrawals, personalised offers and a dedicated account contact at higher tiers. Loyalty points are earned by wagering (typical example: 1 point per £10 wagered on slots) and can be exchanged in the loyalty store. Conversion rates and tier rules are shown in your account.
Security and fairness
All data is transmitted over HTTPS with modern TLS encryption. Games come from third-party providers whose RNGs and fairness are audited by recognised testing labs. Crash games use provably fair systems from their respective providers.
Responsible play
Tools available in your account include daily, weekly and monthly deposit limits, time-outs and self-exclusion options. We link to UK support services such as GamCare and BeGambleAware for players who need help. If you need assistance setting limits, contact support.
Support
Customer support is available via the on-site contact form and email at [email protected]. Response times are typically within minutes to a few hours for simple queries; complex verification issues may take longer. Support operates in multiple languages and is available 24/7, though live chat is not guaranteed as a permanent channel.
If you have feedback, suggestions or ideas to improve the website, please tell us. Every message is reviewed by our team and used to fix issues, refine promotions and improve the user experience. Send comments to [email protected] or use the site feedback form so we can make the site clearer and easier to use for everyone.